Make a complaint

You can also submit your complaint

By mail

Make a complaint

As per the standards of practice of the International Ombudsman Association (IOA) :

  • The Ombudsman Office of the OCP Group is obligated to full and strict confidentiality with relation to all disclosed information by relevant external parties and related communications, and takes all reasonable measures to ensure and enforce such confidentiality.
  • The Ombudsman Office does not disclose the identity of whomever approaches the Bureau and/or communicates with it, unless express authorization granted by the latter of doing so.
You are
Corporate name *
Title of the petitioner *
First name *
Last name *
Email *
Confirmation email *
Address *
City *
Country *
Cellphone *
Office phone

If you are a supplier or a partner of the OCP Group, an affiliated company or one of its subsidiary, You can only approche the office on last resort option and after having exhausted all regular direct complaint procedures with your usual contact points.

You usual contact point *
The entity of your usual contact point*
Please provide a brief description of your complaint (maximum of 2000 characters) *

You can attach up to 5 documents to support and/or further explain your complaint (detailed explanation, support documents, certificates,...) using the following formats (PDF, GIF, JPG, PNG) and within a maximum size of 5Mo.

You must fill out all required fields (*)