Make a complaint

You can also submit your complaint

By mail

Make a complaint

As per the standards of practice of the International Ombudsman Association (IOA) :

  • The Ombudsman Office of the OCP Group is obligated to full and strict confidentiality with relation to all disclosed information by relevant external parties and related communications, and takes all reasonable measures to ensure and enforce such confidentiality.
  • The Ombudsman Office does not disclose the identity of whomever approaches the Bureau and/or communicates with it, unless express authorization granted by the latter of doing so.

If you are a supplier or a partner of the OCP Group, an affiliated company or one of its subsidiary, You can only approche the office on last resort option and after having exhausted all regular direct complaint procedures with your usual contact points.

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